Question / Issue |
|
The design collection I downloaded is missing designs. How can I get the missing ones? |
Answer / Solution |
|
The embroidery designs on the Sharing pages are in all different sizes. Some embroidery design formats have a smaller hoop area then other formats. During conversion, the designs are only converted if they will fit into the hoop of the target design format. To obtain all of the designs regardless of size, we suggest you download the original design format and then resize them using a resizing program such as BuzzSize . Once resized, you may need to convert the design format to one that is supported by your embroidery machine. In addition, you may need to download more then one "part" of the design collection to obtain all of the designs. When we package the designs for downloading, we sometimes need to split the collection into several parts in order keep the file size manageable. |
Submit A Question |
|
If you can't find an answer to your question, you
can submit it to us to receive a personalized reply by e-mail.
Submit A Question |